Privacy Policy

Effective Date:04/10/2024

At Edinburgh Plumbing Trust, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.edinburghplumbingtrust.co.uk/, and when you interact with our services.

Information We Collect

We may collect various types of information, including:

1. Personal Information

When you contact us, request services, or fill out forms on our website, we may ask for personal information, including but not limited to:

• Name
• Email Address
• Phone Number
• Address
• Payment Information (if applicable)

2. Usage Data

We automatically collect information about how you access and use our website. This may include:

• Your IP address
• Browser type and version
• Pages you visit on our site
• Time and date of your visit
• Time spent on those pages
• Referring website addresses

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small files stored on your device that help us analyze web traffic and improve our services. We may use cookies to:

• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and interactions
• Offer better site experiences and tools in the future

You can choose to accept or decline cookies in your browser settings. However, if you decline cookies, some features of our website may not function properly.

How We Use Your Information

Edinburgh Plumbing Trust may use your information for various purposes, including:

• Providing Services: To respond to your inquiries, fulfill service requests, and manage your account.
• Improving Our Website: To analyze how our website is used and to enhance user experience.
• Communication: To send you information about your account, services, promotions, and updates. You can opt out of receiving promotional communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests.

Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive information transmitted online
• Secure server hosting
• Regular security assessments and updates

While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
• Legal Obligations: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request copies of your personal information.
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Deletion: You have the right to request the deletion of your personal information, under certain conditions.
• Objection: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise these rights, please contact us using the information provided below.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms of service of any website you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the website after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@edinburghplumbingtrust.co.uk
• Phone: 7428693250
• Address: 3/5 Westburn Middlefield, Edinburgh EH14 2TJ

Thank you for choosing Edinburgh Plumbing Trust. Your privacy is important to us, and we are dedicated to protecting your personal information!